Refund policy

We want you to love your Stylrik dress. If it isn't right, you can return it for a full refund within 14 days.

Your 14-day right to return

You have 14 days from the day you receive your order to tell us that you would like to return an item. You then have a further 14 days to send it back to us. You do not need to give a reason.

How to return an item

Email support@stylrik.com with your order number and the item(s) you would like to return.
We will reply with our returns address and instructions.
Pack the item securely, include your order number, and post it to us. We recommend a tracked postal service and keeping your proof of postage.

Returns are accepted by post only. Items sent back without first contacting us may take longer to process.

Condition of returned items

Please return items unworn, unwashed and undamaged, with all original tags and packaging attached, so that they can be resold. You may try an item on as you would in a shop. If a returned item has been worn, washed or damaged, we may reduce your refund to reflect the loss in value.

Return postage

The cost of returning an item is your responsibility, unless the item is faulty or we sent you the wrong item.

Refunds

We will inspect your return and email you to confirm your refund. Refunds are made to your original payment method within 14 days of us receiving the item back (or of you providing proof that you have sent it, if that is sooner). Your bank or card provider may take a few additional working days to show the refund on your account.

Exchanges

We do not offer direct exchanges. If you would like a different size or style, please return the original item for a refund and place a new order.

Faulty or incorrect items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us with your order number and a photo within 30 days of delivery. We will arrange a free return and offer a full refund, a replacement or a repair, in line with your rights under the Consumer Rights Act 2015.

Your statutory rights

This policy does not affect your statutory rights as a consumer, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.